The Importance Of Feedback In Communication
Communication plays a very crucial role in an organization. In fact, communication is the reason for human existence. There are different forms of communication by which the intentions of people and animals and already plants alike can be passed across to another. Without communication, life will be very difficult and in fact, it will be complete of chaos.
Feedback makes communication meaningful. It is the end-consequence of an idea and makes communication continuous. In the time of action of communication, the originator first gets the idea to be passed across and then think of how to get it across via appropriate channel or medium. After the coding and spread, one expects the decoder after receiving the information or idea to give response. The response consequently given is called the response which may be verbal or non-verbal, that is, in words or insignificant smile, to peek briefly, clap, etc.
While feedback could be instantaneous as in the case of verbal conversation between two people standing or on telephone conversation or internet moment message, it could be delayed for sometime before the response is given to allow the receiver to think and take his time to consider what he is given. While the former is shared to an informal communication, the latter goes with formal communication via letters, memo, etc. Feedback could also be in written form or in oral form or already both. It could be also in form of demonstration e.g. body movement, paralanguage, gesture, posture, etc.
At one time or another, people are seen been frustrated as a consequence of the refusal of another person to give response to their message or letter. Some got so mad that delay in such could consequence to disciplinary measures or insubordination especially in a formal setting. To lovers, it method life itself. Refusal to communicate ones intentions may mal the whole relationship of a thing. All these explain the importance of feedback in communication.
The following are some of the importance of feedback in communication either in a formal or informal setting:
1. It completes the whole course of action of communication and makes it continuous.
2. It sustains communication course of action
3. It makes one know if one is really communication or making sense
4. It is a basis for measuring the effectiveness of communication
5. It is a good basis for planning on what next to be done especially statistical report
6. Communication will be useless without feedback
7. Feedback paves way for new idea generation
These points are few in number. The basis being established here is that feedback is the livewire of communication as communication is the livewire of human existence and interaction. consequently, feedback should be carefully considered before being put forward due to its significance.